Issue Tracking: effortless business process modeling with Comindware solutions
Issue Tracking systems first appeared in computing industry. The first issue trackers were bug trackers. Later appeared software for call centers and support with knowledge base and the simplest processes. Tracker is a software that tracks Issue. What can be an issue? Any matter that you have to deal with during your working process. It’s a bug for a bugtracker, it’s a claim or customer request for a call center. It can be anything else for any other industry. Issue Tracking systems are useful because they automate the working process thus saving time and money. Yet mostly they fit only one industry needs and thus cannot be used for any other purpose but it’s initial one. As the SMB andEnterprise needs are growing, the demand for better Issue Trackers has lead the developers to creating more flexible and powerful solutions.
Comindware Tracker is a solution for SMB andEnterprisewith Semantic Data Storage technology. With this new software you can automate work of any department of your business: accounting, HR, CRM, marketing, IT. Each department gets its own workspace with all the necessary for work things: its own trackers, issues, reporting, widgets and discussions. As a powerful collaboration tool it eliminates the enormous e-mail clutter: each discussion is related to the appropriate task and you can track discussions through feeds and the activity stream.
It’a cloud solution available through your browser window with the possibility of stand-alone deployment and integration into MS Outlook.
Comindware Tracker comes with Comindware Task Management solution. It is free software that is distributed as a single application as well. The task management system shows all of your tasks in a single list whether the tasks are assigned manually or automatically by a tracker. This eliminates the need to use many applications for different tasks.
With the Comindware solutions all of the departments of your business can be connected in a single network and efficiently automated the processes. The Items modeled by different departments and their fields are available from any Workspace thus enabling powerful exchange of information and reporting tools. Graphical workflow builder makes workflow construction easy and visible. At the same time the possibility to integrate all tracker functionality into MS Outlook spares from the need of long training before your employees can start using the tracker for the everyday needs.
